How To Order

At Eppendorf UK our aim is to make it as easy as possible for you to gain access to Eppendorf and New Brunswick products. All products can be purchased either directly from Eppendorf UK or from our eShop (United Kingdom only).
 
Furthermore, most Eppendorf and New Brunswick products are also available to purchase from our authorised distributor partners.

Whether you prefer to purchase either directly or from an authorised distributor, an Eppendorf Product Specialist is always available to help you select the right product for your application or to arrange a quotation. This ensures you will receive the best level of pre and post sales support and service directly from the manufacturer.
 

eShop Registration

Sign up in order to be able to use our eShop (United Kingdom only). Follow these two steps:

1: Fill out the registration form
As a new customer you need to fill out the form with important information, such as billing address, delivery address, contact person, -etc.

2: Confirm your information
After submitting your registration form you will receive a confirmation e-mail. Please click on the link in the e-mail to activate your registration for the eShop.

Register now

Ordering in the eShop

There are two ways to order in our eShop:
Go to the product area, find your products and place them in the cart.
You already know the order numbers. Then enter them directly in the Quick Order.

1. GENERAL

 

By accessing Eppendorf UK’s website, you accept our privacy policy. You also accept that the use of our website may be monitored, tracked and recorded.

Any information given on Eppendorf UK’s website is for information purposes only. It is believed to be reliable and is subject to change without any prior notice. Products and services described may differ from time to time.

Eppendorf UK reserves the right to discharge an order if it is not corresponding with the general terms and conditions.

Eppendorf reserves the right to change without notice the data submitted by Eppendorf as a result of general changes to the products or generally for technical reasons, provided that the subject of sale is not adversely affected whether generally or in any respect which is important for the use and maintenance of the product.

Please note that all purchases made at this eShop are handled under English law and any legal disputes which may arise in connection with ordering at the eShop shall be settled at the English courts; Local Court DX 153620 Old Stevenage 2.

2. PRICE

All product prices at the eShop are list prices and are without VAT, import duties, freight and handling fees etc. and can at any time be changed/regulated by Eppendorf UK, without notice.

The list prices are available in Great British Pounds (GBP) and your local currency according to the selected country under your registration at the eShop. The local currency will be updated as a total price at the end of the ordering process.

3. MINIMUM ORDER VALUE

No minimum order value or handling fee applies to all purchases made from the Eppendorf UK eShop.

4. TERMS OF PAYMENT

All orders will be invoiced from Eppendorf UK in GBP incl. 20% VAT. The payment will be due within 30 days from the invoice date, unless special agreement has been issued in writing. If an EAN number is entered instead of the CVR/VAT registration number under the invoicing details, the invoice will be sent electronically. Payment for orders placed via credit card are not accepted.

5. DELIVERY AND TRANSPORTATION

Delivery via the Eppendorf UK eShop is limited to the United Kingdom only.

When ordering from Eppendorf UK eShop the transportation will be booked by our distribution centre according to the weight and volume of the ordered items and shall be delivered for the account and risk of the buyer (Ex works Hamburg).

In general all products are in stock and your order will leave the distribution centre within 4 business days from Eppendorf’s acceptance of your order. All the details will be available on your order acknowledgement.

6. CLAIMS

Claim of shortage, damaged products etc. must be made within 7 days from receipt of the order to Eppendorf UK. Please do accept the shipment from the carrier and sign for the shipment as damaged. Immediately contact Eppendorf UK, to report the damage. Please refer to your order confirmation number when you call and if you ordered using a purchase number, please also refer to this when contacting Eppendorf UK.

7. WARRANTY

The limited warranty period depends on the particular product purchased. With the exception of the product groups listed in the following, a warranty period of 24 months following invoicing to the customer for all Eppendorf brand products.

Product group

Warranty period (months)

Freezers (excl. accessories)

60

 

 

Manual pipettes

36

 

 

epMotion incl. accessories

12

 

 

Software

12

 

 

Replacement parts

12

 

 

Fermentors & Bioreactors

12

 

 

The warranty for refurbished products is normally 1 year.

Please note that the guarantee does not apply for products which have been damaged due to mishandling and improper use.

We refer to the warranty/service information on this home page www.eppendorf.co.uk and the warranty papers received with the product at the time of purchase.

8. DEMONSTRATION PRODUCTS

Sample packs/demonstration products are not available through the e-shop, please send your request via e-mail to: sales@eppendorf.co.uk.

9. INSTALLATION

Installation, demonstration and training are not included in the prices shown at the e-Shop but are available from Eppendorf UK on request. If a contact concerning installation, demonstration or training has already been issued, please refer to this with a remark when placing the order at the eShop.

10. RETURN AND REPAIR

Please do not return any items without prior approval from Eppendorf UK. If in any circumstance you should want to return a newly purchased product, this has to be reported to Eppendorf UK within 14 days from the invoice date and the return will only be accepted as new if the product is returned in the original, unbroken package. 

Eppendorf UK will not accept any invoices in relation to transportation of returned items. All return has to be done on the purchasers account and risk only.

11. FORCE MAJEURE - CIRCUMSTANCES BEYOND THE PARTIES CONTROL

Circumstances which preclude any claim for compensation and postpone the delivery date and/or payment date exist when breach of contract is caused by an obstacle beyond the control of Eppendorf which we could not reasonable be expected to have taken into consideration or avoided at the time of entering into the contract, nor could reasonably be expected to have overcome.

12. CANCELLATION

Please note, you cannot cancel or make changes to an order once it has left our distribution centre; until then, however, you may be able to modify your order. Your first step will be to contact Eppendorf UK Customer Support by sending an email to sales@eppendorf.co.uk include your order notification number and provide details on what you would like to have changed. An Eppendorf UK customer support representative will contact you regarding the status of your order and whether it can be changed.

In the case of goods which are manufactured or acquired specifically for your company a cancellation/change of the order will be handled according to the contract.